Our Shipping Policy
The Secretan Center is committed to excellence, and the full satisfaction of our customers. We proudly offer shipping services. Be assured we do everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. secretan.com also offers same day dispatch.
All orders for our products are processed and shipped out in 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. The costs of the shipping will depend in the size and weight of your final order and which shipping method you choose. The costs will be displayed during the checkout process.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
The Secretan Center is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report the issue to the local authorities.
RETURN REQUEST DAYS
The Secretan Center allows you to return its item(s) within a period of 10 days. Kindly be advised that the item(s) should be returned unopened and unused.
OUT OF STOCK ITEM PROCESS
In the event that there are items which are out of stock, The Secretan Center will cancel the order and refund out of stock items. The remaining items in order will be shipped.
IMPORT DUTY AND TAXES
When dealing with The Secretan Center you will be required to settle the requisite fees when the items arrive in the destination country.
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
In the event you have any questions or comments please reach us via the following contacts: Email – email@example.com
If you had purchased any downloadable products, the link to access them will be in your email receipt. If you have any issue downloading them, please contact us with your order number and the name of the product(s) that you are having issues with to firstname.lastname@example.org.