Inspiring with Principles at Work

We typically†buy products†because they are good, or because the service is fantastic, or because the price is right.† That takes care of the intellectual reasons. But there are other reasons too, and they are far more†subtle. They have to†do with the†subliminal, and...

Sport as a Metaphor for Leadership

As anyone who has spent five minutes with me knows, I am passionate about skiing.† I use it as a teaching metaphor for leaders and leadership, and I know of few other activities that, for me at least, can equal such a profound sense of ONEness. In Rudi Miickís blog,...

Turning Lemons into Lemonade

You’ve probably†heard of Dave Carrol’s frustrating experiences with United Airlines and his guitar through the enormous reach of YouTube and Huffington Post.† But an interesting lesson we can all draw from this story is the idea that our attitude to events...

US and Canadian Health Care Compared

A great deal of our work over the last 20 years has been with healthcare systems and health insurance companies in both the US and Canada. We are probably†best known for achieving breakthrough results in cultural transformation,† strategy formation and leadership...

Likeability

Let’s say you are dusting off your resume and positioning yourself for a career change. Much effort will go into tweaking the way you present yourself -†making sure the facts and details are correct, fiddling with the layout and fonts, finding references, making...