Blog
PLEASE! Let Me Speak to a Human!
Do you remember when one could call a company and speak to a real human being ? What happened?
In our rush to reduce costs in the corporate world by slashing headcount we have arrived at a place where, if you have a question or a problem, there’s no one to talk to anymore. Organizations have rushed to implement chatbots, the majority of which are unable to answer standard questions, offering only boilerplate “non-help”.
The result: a race to the bottom with customer service standing at an all-time low.
This presents a wonderful opportunity: Any company that wants to stand out and develop a unique relationship with its customer base can now stand head-and-shoulders above the rest by employing human beings who interact with other human beings. The world has become increasingly frustrated and exhausted from useless and faceless technology that has failed to replace useful and friendly humans.
This presents a unique opportunity to become distinctive in the marketplace. Do you want to be different and better? If so, dust off the phones and bring back the people to answer them when customers call.
Subscribe and receive your free eBook
ONEness – The Key to High Performance in Organizations
Six thousand years ago we were one. We shared the same stories, myths, mysteries and magic. Even peoples and tribes who had never communicated together due to their different physical locations, shared identical concepts, such as the notion of time being circular...
Living in Oneness – The Five Pillars of Success
I would like to tell you about a very interesting series of podcasts taking place beginning May 7, 2014. I am honored to have been invited to participate as one of what Humanity's Team describes as, "30 of the most respected authors and speakers we know" (you can see...
Journey into My Truth: My Higher Ground Leadership® Transformation
From time to time we invite guests to contribute to this blog. The following was written by Kathy Madigan, Inspirational Dreamer, newly Certified Higher Ground Leadership® Coach, consultant and founder of the “The Power Company”. *************** We are all on a life...
New Coach Certification Classes Begin Soon
One of my favorite events is the Higher Ground Leadership® Coach Certification course I run each year. CoachVille, the largest coach training organization in the world, partners with the Secretan Center to host and teach this program. Deanna Stull, General Manager,...
We are a Verb
In 1970, Buckminster Fuller famously wrote, "I live on Earth at present, and I don’t know what I am. I know that I am not a category. I am not a thing—a noun. I seem to be a verb, an evolutionary process—an integral function of the universe." Cherish this idea for a...
New Spirit@Work® Card Web App
Our Spirit@Work® Cards continue to be extremely popular with everyone who uses them. Two years ago, we created an iPhone and iPad app for the Spirit@Work® Cards - just shake your phone or tablet, and a random card will be selected for you. We have also created a...
Responsible Drinking
I spoke at a conference recently where over 800 members of the audience received plastic bottles of water. The intention, I imagine, was to send a healthful message. But it didn't feel right and I began wondering: Where do all these bottles go? So I researched the...
Be Yourself; Everyone Else is Already Taken
The new year is a time for resolutions, an opportunity for new beginnings. The title of this blog post is a quote from Oscar Wilde. It seem especially appropriate as we begin a new year. This is the time of year when we usually set new targets for ourselves: ...
Suppose We Have Come to the End of Growth?
During a recent coaching conversation with the CEO of a global company I asked him, "Supposing we have come to the end of growth?" This is probably not the kind of question he wanted to hear – and you probably don't either. But consider the following facts: We've had...
Thanksgiving
My friend Kevin Connolly, the Executive Director of The Center for Nonprofit Excellence, based in Louisville, Kentucky has written a beautiful piece about how important it is that we reflect gratefully on the gifts with which each of us is blessed. He has given me...
The Importance of a Dream
In 1978, 29-year old Diana Nyad entered the ocean off the coast of Cuba in an attempt to swim the 112-mile stretch of ocean separating her from the Florida coast. She used a shark cage to protect herself from sharks and a double bodysuit to shield her from jellyfish...
Leadership – All the Way Through the Organization
One often hears how difficult it is for leaders to ensure that an organization's values are lived by everyone at every level. Let me tell you a story about an organization that succeeds in doing so. It happens to all of us—I lost my wallet— credit cards, drivers...
