Making Healthcare User-friendly

I walk in through the front door. I am nervous. The technology is over my head. Complex equipment surrounds me. People are milling around everywhere. I am not sure what to expect. I decide to approach a staff member, smartly dressed in blue, and ask for help. Where am...

The Spark, the Flame, and the Torch

I have spent the last four years preparing my new book, The Spark, the Flame, and the Torch, which is due out in May, 2010. Writing a book is an interesting (catch-all adjective!) process.† First comes the idea, which could probably be written in one short sentence....

Inspire! Sign the Pledge to Change the World.

On January 27th, 2010†we held a conference call with about 100 people to discuss an idea.† We posed this question:†What if everyone pledged that every day they would be inspiring? What if we committed to being insping in every word, deed and thought?† And what if each...

ONE Dream®

For many years we have been guiding organizations to retire their dreary “mission, vision and values” statements and replace them with something exciting, passionate and inspiring – ONE Dream®.† Dreams are the stuff of inspiration and they galvanize...

Listen For My Bell

Just up the road from my home is a field, with two horses in it. From a distance, each horse looks like any other horse. But if you stop your car, or are walking by, you will notice something quite amazing. Looking into the eyes of one horse will disclose that he is...