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PLEASE! Let Me Speak to a Human!
Do you remember when one could call a company and speak to a real human being ? What happened?
In our rush to reduce costs in the corporate world by slashing headcount we have arrived at a place where, if you have a question or a problem, there’s no one to talk to anymore. Organizations have rushed to implement chatbots, the majority of which are unable to answer standard questions, offering only boilerplate “non-help”.
The result: a race to the bottom with customer service standing at an all-time low.
This presents a wonderful opportunity: Any company that wants to stand out and develop a unique relationship with its customer base can now stand head-and-shoulders above the rest by employing human beings who interact with other human beings. The world has become increasingly frustrated and exhausted from useless and faceless technology that has failed to replace useful and friendly humans.
This presents a unique opportunity to become distinctive in the marketplace. Do you want to be different and better? If so, dust off the phones and bring back the people to answer them when customers call.
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Reclaiming Corporate Trust and Respect
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Serving ALL People
The Business Roundtable consisting of 181 CEOs of the largest corporations in America just issued a statement updating their definition of the Purpose of the Corporation. It’s framed as a “Mission Statement”. (Followers of our work will recall that I believe mission...
Who Are You Mentoring and Sponsoring?
When I was 27, with my self-awareness and worldview vastly exaggerated in my own mind, I suddenly became the CEO of Manpower Limited. Possessing nothing but raw ambition, self-confidence and limited skills, I launched into my new role. The reason I found myself...
The Gap
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The Word We Can’t Speak
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Unlimited Leadership
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Updates to Our Free Spirit@Work® Mobile App
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The Spirit@Work® Cards Mobile App
I want to let you know that our Spirit@Work® Cards mobile app has received an update. The Spirit@Work® Cards and Book Set were originally written and designed in 2000. They were an immediate hit. So we created an updated version in 2002 and also a digital web-based...
Thank You!
I am very grateful to everyone who supports my work as a coach and advisor to leaders. This week I have been ranked #5 in the world as a Coach and #13 in the world as Leadership Teacher. Knowing me as you do, you understand so well, that motivating with fear is a...
Discovered: Why There are so Few Leaders
We have been discussing the difference between "managers" and "leaders" forever. But as I have worked with leaders over the years I have discovered within this distinction an important secret that may explain why we have so few real leaders. Most leaders begin their...
